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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rachel Hayden

September 25, 2026

5  out of  5
rating by Rachel Hayden
"Perfect"
We responded:
"Thanks so much for the amazing review, Rachel! We really appreciate your support here in Sylacauga. Just reach out anytime if you need us - we’re here for you. "
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Jeremy Hickman

September 22, 2026

5  out of  5
rating by Jeremy Hickman
"Take it from someone who hates dealing with insurance issues; I am moving away from Sylacauga but there is a reason I am continuing to work with Albia Steers and his associates."
We responded:
"Jeremy, thank you for the fantastic review! We’re always here to support you with your insurance needs in Sylacauga. "
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Darrian McElrath

September 4, 2026

5  out of  5
rating by Darrian McElrath
"Nice and helpful individuals, they get things done quickly and efficiently!"
We responded:
"Thanks so much for the amazing review, Darrian! We really appreciate your support here in Sylacauga. Just reach out anytime if you need us - we’re here for you. "
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angie humphryes

September 3, 2026

5  out of  5
rating by angie humphryes
"Excellent to work with! Thank you!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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G. Adams

July 27, 2026

5  out of  5
rating by G. Adams
"Today I got a quote by phone. I visited their office and the actual monthly cost was $13 less :)

Great service! Had a hard time getting in touch with my old insurance company to transfer to Albia, but Albia made it happen and successfully transferred to Albia."
We responded:
"We are glad to hear that you had a positive experience with our office! I am happy that we were able to assist you in transferring your policies smoothly. If you have any further questions or need assistance with anything else, don't hesitate to give us a call!"
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Tim n Cindy Burns

July 24, 2026

5  out of  5
rating by Tim n Cindy Burns
"I was searching for car insurance and received a call from one of the ladies in this office.. She worked with me and even after I took out the insurance she has helped me with problems I had on the app. They are very professional but more than that they go above and beyond the business. They are genuinely show care. I would recommend this office to anyone needing insurance.. I had coupke of quotes that were just a little less but the customer service is so good I would not have minded if the insurance had been even more than a coupke dollars different . You just dont find customer service like this around any longer..."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Dana Cotney

July 9, 2026

5  out of  5
rating by Dana Cotney
"Their customer service has been top of the tier. Friendly, helpful, the staff has answered all my questions . They have went the extra mile in helping me so much . The prices are great and affordable"
We responded:
"Thank you for the amazing review, Dana! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Teri Long

May 17, 2026

5  out of  5
rating by Teri Long
"Awesome staff. Very helpful"
We responded:
"Thanks so much for the positive review! We appreciate your business."
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Rachael Reynolds

April 13, 2026

5  out of  5
rating by Rachael Reynolds
"I have had an excellent experience with State Farm from the time I started with them. From start to finish, the process was smooth and stress free. Shannon took the time to answer all my questions and ensured I understood my coverage. I recommend State Farm to anyone looking for reliable insurance!"
We responded:
"Thanks for the great review. My team and I take pride in providing the best service possible. Please don't hesitate to reach out to Shannon if you ever need anything!"
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Courtney Churchill

April 6, 2026

5  out of  5
rating by Courtney Churchill
"Absolutely love working with the agents at this office. Shannon and Albia are amazing!! Quick and reliable, and super sweet. Really care about the clients they service!"
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yvette lewis

December 29, 2025

5  out of  5
rating by yvette lewis
"Shannon is an amazing person to deal with! Very knowledgeable and helped me through the process which was quick and easy! Thanks so much Shannon ❤️❤️"
We responded:
"Thank you so much for the kind review. We are thrilled to hear Shannon made the process quick and easy for you. We truly appreciate your trust and are always here if you need anything in the future!!"
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Shonnie Mcneill

December 17, 2025

5  out of  5
rating by Shonnie Mcneill
"The staff is very knowledgeable, friendly and helpful."
We responded:
"Thank You! We are happy to hear our team took good care of you!!"
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Miranda Kelley

December 12, 2025

5  out of  5
rating by Miranda Kelley
"As a lender, having an insurance partner who is reliable, fast, and genuinely cares about clients is priceless. Shannon Masters and her team goes above and beyond on every file. They’re patient, knowledgeable, and always willing to help find the best solution. I can’t recommend them enough!"
We responded:
"Thank you so much for your kind words, Miranda! We truly value our partnership and appreciate your trust in Shannon and our team. We are always happy to help and grateful for the opportunity to work with you. "
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tanya barrett

December 11, 2025

5  out of  5
rating by tanya barrett
"The entire office is so helpful and friendly. Highly recommended!"
We responded:
"Thank you for the 5-star rating! It means a lot to us!"
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Sharon O'Barr

October 30, 2025

5  out of  5
rating by Sharon O'Barr
"Always a pleasure to work with Albia and his staff"
We responded:
"Thank you, Sharon, for your review. We appreciate your business and look forward to talking with you soon!!"
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Jeffery

October 30, 2025

5  out of  5
rating by Jeffery
"I’ve been with State Farm for about an year and I couldn’t be happier with their service. From auto to home insurance, they’ve consistently provided excellent coverage at a fair price. The agents are knowledgeable, friendly, and always take the time to explain my options clearly so I can make informed decisions.

I highly recommend State Farm to anyone looking for dependable insurance and top-notch customer service. They’ve earned my complete trust and loyalty!"
We responded:
"Thanks so much, Jeffery! We really appreciate your kind words and are glad to hear you're happy with our service. We're always here if you need anything!"
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Ted Smith

October 30, 2025

5  out of  5
rating by Ted Smith
"Best insurance agent! Always friendly and very helpful. He really cares about his customers!"
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Steve Masters

October 2, 2025

5  out of  5
rating by Steve Masters
"Top rate insurance with impeccable service. Home town people who actually care about their customers and treat them like family."
We responded:
"We strive to provide you with the insurance you need at a value you deserve and great customer care, Steve! Thank you so much for taking the time to leave us your 5 star review and kind words. It means a lot to us. We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
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Cara Horton

September 30, 2025

5  out of  5
rating by Cara Horton
"I can't recommend State Farm enough, thanks to the fantastic service from Kellie. From my very first call, she has been so friendly, responsive, and makes the whole process stress-free. It's great to know that I have a knowledgeable and reliable person like her on my side!!! Thank you State Farm!!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kellie provided you with such friendly and responsive service, making the process stress-free. We’re proud to have her on our team and glad she could support you so well. Your satisfaction means a lot to us at State Farm! If you ever need anything else, don’t hesitate to reach out."
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Line by Line Precept upon Precept

September 15, 2025

5  out of  5
rating by Line by Line Precept upon Precept
"Shannon is extremely helpful and efficient! I’m glad we changed to State Farm!"
We responded:
"Thank you for your kind words! We are thrilled to hear Shannon was so helpful and that you are happy with your decision to join State Farm. We look forward to continuing to work with you to take great care of you!"
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Mike Coleman

September 4, 2025

5  out of  5
rating by Mike Coleman
"Albia and his team have taken care of a couple of accounts for me over the years. They are always quick to respond and are very helpful."
We responded:
"Thank you, Mike! We appreciate your loyalty over the years and are so glad our team has been able to take great care of your accounts. "
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george royster

August 27, 2025

5  out of  5
rating by george royster
"It has been a great move coming over to deal with the team. All have been SUPER NICE AND FRIENDLY. I 100% WILL REFER PEOPLE. AS A FACT I TOLD A COUSIN OF MINE HE NEEDS COME SEE YALL. THANK YOU AND YOUR TEAM VERY MUCH."
We responded:
"Thank you so much, Mr. Royster!! We are thrilled to hear you've had such a great experience with our team. We truly appreciate your referrals and kind words. It means a lot that you'd recommend us to your family and friends. We're always here to help and look forward to serving you again!!"
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Terri Denty

August 24, 2025

1  out of  5
rating by Terri Denty
"Al is the problem I still don't know if you are really calling me. Foremost yes before yes. Have a real person call"
We responded:
"Hi Terri,

Thank you for your feedback. We want to clarify that we do not use AI for communication, and you are not affiliated with our office. We understand the importance of speaking directly with a real person, and we’re happy to arrange a call from a member of our team to address any concerns you may have.

Please feel free to provide your preferred contact information or reach out to us at 256-245-6061, and we’ll be glad to assist you.

Thank you for your understanding.

Best regards,
Albia Steers"
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stephanie holland

July 31, 2025

5  out of  5
rating by stephanie holland
"Excellent customer service. I have a great agent that is very quick to respond and answer all of my questions/concerns."
We responded:
"Thanks for the awesome review. We're so happy all of your questions were answered!!"
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Crystal Davis

July 31, 2025

5  out of  5
rating by Crystal Davis
"I’ve had a great experience State Farm-Albia Steers. The team is always friendly, helpful, and professional. Any time I’ve had a question or needed assistance, they’ve made sure I was taken care of quickly and thoroughly. It’s clear they genuinely care about their clients, and I appreciate the personal attention and excellent customer service. I feel confident knowing I’m insured with a team I can trust!"
We responded:
"Thank you for taking the time to leave us a 5-star review! Your feedback inspires us to keep doing what we love- serving our amazing customer like you :) "